As you know, Mobile Voice Recording is a regulatory requirement within the Financial Services Sector.
In Q4 2010, The FSA announced that the taping of Mobile Phones will no longer be treated as an exemption. Subsequently, the rules and requirements were published, leaving affected financial institutions no more than 1 year to take ‘reasonable’ steps in implementing a recording strategy for all relevant Mobile Phones. For some businesses, this meant significant changes in both business process and IT infrastructure. Naturally, a substantial amount of resistance was generated; nevertheless the regulatory requirement stands, and is now in force.
So! That being said, it would be great to hear about your involvement in becoming compliant. What challenges did you encounter, and how were they overcome? More importantly, did you meet the deadline?
I worked on implementing Mobile Voice Recording for several large-scale projects in order to meet compliance. It would be great to hear your story!








